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INTERNATIONAL
ROAMING COVERAGE
| 1.
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Do
the phones provided by Phonerental work outside of the US?
The cell phones provided by our
company work with GSM technology
in 850/900/1800/1900 Hz bands, covering
the Americas, Europe, Asia, Africa,
Australia and the Pacific Islands
(see GSM coverage per country).
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PHONE
PICKUP AND RETURNS
| 1.
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Where
can I receive a GSM mobile phone?
The
phones are delivered before your
departure. We can deliver anywhere in the U.S. (airport, residence, hotel,
or wherever the client so requests).
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| 2.
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How
long does the delivery of a GSM
phone takes?
Once
the reservation is confirmed, we can ship the cellphone kit the same day. Shipping charges will vary depending on transit time. The more days in advance we have to ship, the cheaper the shipping rates will be. But if you need a phone right away, we can ship next day and also deliver on Saturdays.
Also, our reservation
centre can assign you your reserved phone numbers up to a week
in advance! |
| 3 |
How do I return my GSM phone?
Once you're back in the United States, use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 4.
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How do you calculate the rental period?
The rental period starts on the day UPS/Fedex delivers the package, and ends the day the return package is scanned by UPS/Fedex. |
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GSM
PHONE RENTALS
| 1.
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How
do I obtain my GSM phone?
Simply
by calling our call center 24/7
toll free at 800-335-3705. You
can also send us an email and
we'll give further details about
our service, at info@phonerentalusa.com
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| 2.
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What
are the acceptable means of payment?
Services
can be paid by local check, cash
or credit card. |
| 3 |
What is a "preauthorization"?
Phonerental doesn't charge anything upfront on your credit card. Instead, we "pre-authorize" a certain amount per phone, to cover possible call charges. A pre-authorization on a credit card means that the credit card issuer will make sure that at least the pre-authorized amount is left available on your credit line at all times, "freezing" that amount. . At the end of the rental, Phonerental will charge the invoice amount against that pre-authorization. If not enough to cover charges, the rest will be charged as a regular sale. |
| 4.
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Do
you accept company accounts?
We
have implemented a system for
company accounts that allows payments
by wire transfer, cash or credit
card. |
| 5.
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Are
there any special prices for multiple
rentals?
Phonerental
usually gives a discount when
you require several cellular phones.
Please ask us about it at info@phonerentalusa.com. |
| 6.
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How
do I end my contract?
On
the contract you e stablish
a return date. In case of need to extend or shorten the
length of time, let us know as
soon as possible and we'll make
the necessary adjustments. Once you're done with the rental, use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 7.
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How
is the invoicing of the service
handled?
At
the end of your contract, you
will receive a corresponding
invoice with a detailed report
of all your calls made and all
the charges for your calls. This
will allow you to control the
charges being made. You will receive
your invoice the first week of
the following month after you
return your GMS cell phone. |
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YOUR
GMS CELLULAR PHONE OPERATION
| 1.
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Will
the phone be ready to use
when I get it?
Our
phones are delivered with all
the accessories and batteries needed, and are
activated to let you use them
as soon as you get them. |
| 2.
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If
I move through different countries
on my trip, does my cellphone
number change?
Not
at all, once you rent your GMS
cellphone, Phonerental will
give you a fixed number for your
whole trip, independent of the
countries you visit. Your contacts
will always reach you at the same
number. |
| 3.
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Will
I be able to operate my cellphone?
Our
phones are delivered with instruction
manuals, which will allow you to
make and receive calls to and
from anywhere in the world. Remember
that all our equipment is geared
towards ease of use! |
| 4.
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Is
it possible to transfer data through
my phone?
If
you are planning on transferring
data through palmtops, laptops,
email devices, etc, let us know
in advance to supply you with
the correct accessories. |
| 5.
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Do
you provide international tech
support?
Indeed,
our assistance department will
provide you technical support
anytime anywhere you might be.
You have at your service our call
center 24/7 800 -335-3705. |
| 6.
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Do
I need special codes or PINs to
make or receive calls?
No,
our equipment uses the services
of the most important telecommunications
providers in the world, providing
you with clear communications,
service availability and direct
access to the phone numbers to
call. |
| 7.
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Will
my phone have voicemail available?
Yes,
your phone will have voicemail
activated free of charge. You
only pay for the time you spend
retrieving your messages. |
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